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Privacy Policy

KollektivE (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy. 

 

This policy describes the types of information we may collect from you or that you may provide when you visit the website www.kollektive.co.uk (our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information.

 

This policy applies to information we collect:

 

  • On this Website.

  • In email, text, and other electronic messages between you and this Website or Company.

 

Our Website may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on a website as we do not accept any responsibility or liability for websites of other organisations. 

 

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing our Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.  

 

Information We Collect About You and How We Collect It

 

We collect several types of information from and about users of our Website, including information:

 

  • By which you may be personally identified, such as name, date of birth and title, postal address, e-mail address, bank details, payment card billing address, telephone number (“personal information”);

  • Your account login details, such as your username and the password that you have chosen;

  • That is about you but individually does not identify you;

  • Automatically as you navigate through the site. information collected automatically may include IP addresses, information collected through cookies, internet connection, the equipment you use to access our Website, and usage details;

  • Your feedback and contributions to customer surveys; and

  • Any other information you may give us.

 

We collect personal information about you when: you register to use our Website, subscribe to our service, request further services, place an order, you report a problem with our Website, communicate with us, give us a testimonial or other feedback. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy. 

 

The technologies we use for automatic data collection may include:

 

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse  to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. 

  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.

  • Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example to count users who have visited those pages or opened and email  and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).  

 

Third-Party Use of Cookies

 

Some content or applications on the Website are served by third-parties, including content providers, and application providers. These third parties may use cookies to collect information about you when you use our Website. They may collect information about your online activities over time and across different websites and other online services.We do not control these third parties’ tracking technologies or how they may be used. However these third parties may provide you with ways to choose not to have your information collected or used in this way.

 

How We use Your Information

 

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.

  • To provide you with information, products, or services that you request from us.

  • To fulfil any other purpose for which you provide it.

  • To manage account you hold with us.

  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for: billing, accounting, reporting; credit checking; authentication and identity checks; credit, debit or other payment card verification and screening; debt collection; administrative and legal purposes.

  • To notify you about changes to our Website or any products or services we offer or provide through it. 

  • To improve your customer experience.

  • To develop and improve our product range, services, information technology systems.

  • To contact you about our products that may be of interest to you.

 

Disclosure of your Information

 

We may disclose personal information that we collect or you provide as described in this privacy policy to contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. These may include: data processing companies; marketing and advertising providers; courier service providers; payment processing companies; credit reference or fraud prevention agencies, regulatory bodies, government and enforcement agencies. 

 

Choices About How We Use and Disclose Your Information

 

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

 

  • Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website: https://www.adobe.com/uk/privacy/opt-out.html. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. 

 

Accessing and Correcting Your Personal Information 

 

You have the right to see information we hold about you, with some exceptions which are described in the privacy legislation. Subject to payment of a processing fee, you can request a copy of your personal information by contacting us at info@kollektive.co.uk

 

You can review and change your personal information by logging into the Website and visiting your account profile page. 

 

You may also send us an email at info@kollektive.co.uk to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement  or cause the information to be incorrect. 

 

Data Security 

 

We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure. Any payment transactions and other information will will be encrypted using SSL technology.

 

Changes to our privacy policy 

 

It is our policy to post any changes we make to our privacy policy on this page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.