KollektivE (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the website www.kollektive.co.uk (our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies to information we collect:
On this Website.
In email, text, and other electronic messages between you and this Website or Company.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information:
By which you may be personally identified, such as name, date of birth and title, postal address, e-mail address, bank details, payment card billing address, telephone number (“personal information”);
Your account login details, such as your username and the password that you have chosen;
That is about you but individually does not identify you;
Automatically as you navigate through the site. information collected automatically may include IP addresses, information collected through cookies, internet connection, the equipment you use to access our Website, and usage details;
Your feedback and contributions to customer surveys; and
Any other information you may give us.
We collect personal information about you when: you register to use our Website, subscribe to our service, request further services, place an order, you report a problem with our Website, communicate with us, give us a testimonial or other feedback. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy.
The technologies we use for automatic data collection may include:
Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example to count users who have visited those pages or opened and email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
How We use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
To present our Website and its contents to you.
To provide you with information, products, or services that you request from us.
To fulfil any other purpose for which you provide it.
To manage account you hold with us.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for: billing, accounting, reporting; credit checking; authentication and identity checks; credit, debit or other payment card verification and screening; debt collection; administrative and legal purposes.
To notify you about changes to our Website or any products or services we offer or provide through it.
To improve your customer experience.
To develop and improve our product range, services, information technology systems.
To contact you about our products that may be of interest to you.
Disclosure of your Information
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Accessing and Correcting Your Personal Information
You have the right to see information we hold about you, with some exceptions which are described in the privacy legislation. Subject to payment of a processing fee, you can request a copy of your personal information by contacting us at email@example.com.
You can review and change your personal information by logging into the Website and visiting your account profile page.
You may also send us an email at firstname.lastname@example.org to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure. Any payment transactions and other information will will be encrypted using SSL technology.